Dmytro Lazarchuk is a cofounder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. With the Fed hiking interest rates to battle inflation, it ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...

Indiana University and the University of Hawaii are wooing partners to help build an open source IT support solution specifically for higher education. Both universities are involved in the Kuali ...

A survey of 900 information technology professionals found almost half of enterprise help desks have gaps in security controls and training that could help ward off ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. A help desk solution that ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex ...