A survey of 900 information technology professionals found almost half of enterprise help desks have gaps in security controls and training that could help ward off ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...

Often, when entrepreneurs consider expanding their customer base, attending networking events is high on the list. Here's how to get the most out of them. © 2025 ...

I practiced corporate law for 11 years before I transitioned into management (and ultimately taking a big leap into marketing, consulting and startups five or so years later). I'm intimately familiar ...